FAQ / Help Desk / Refunds

Welcome to our Help Desk, where you'll find answers to most of your questions.  Please do not hesitate to reach out and ask us anything that isn't noted here.  

Customer Service
Low Flat Rate Shipping Worldwide
Fulfillment Time
Returns & 100% Guarantee
We Make Our Own Products
One of a Kind
Environmentally Safe & Earth Friendly

Frequently Asked Questions

Are your products cruelty free?
Yes all of our products are cruelty free. We absolutely love animals and would never harm them or test our products on them. Our products are tested on individuals that volunteer for our trials that we conduct throughout the year.

Are your products really freshly made or do you pull from an inventory?
We make every single one of our products fresh, based on the orders received each day. We do not have an inventory to pull from, as that would contradict our main offer, which is to provide you with freshly made products that will be the most healthy option for your skin, body and hair.

What is the shelf life of your products?
The shelf life of our products is approximately one year. We use only natural preservatives that are vegan derived.

Do you offer refunds?
Yes we do!  Sometimes a product that seems right for ends up not being a good fit for your needs or skin type. Everyone is different.  If you find yourself in this situation, please let us know within 10 days of receipt of your purchase.  You can reach us at 770-568-8921 or info@claribelskincare.com.

Do you sell wholesale?
We do sell wholesale to anyone who wishes to become a retailer of our products. Just submit your tax ID number and contact information here. You can earn a 50% profit, which can equate to a significant income depending on the quantity of your sales. All wholesale orders are processed quickly so you can get started.

What is the benefit of joining the mailing list?
When you submit your email address, you can be first in line to find out about special sales, limited time offers, new product launches, and limited time product releases! We promise we do not send out emails more than twice a month, usually no more than once a month depending on the time of year.

Can I request a custom made product?
Yes you can. Contact us with your formulation ideas and we can make arrangements to prepare a custom made product for you. Custom products are non refundable.

Can I track my order?
Yes! Each order is completed with a tracking notification email sent to you the day your order is shipped. Reach out to us for that information if it’s gone to your junk folder or misplaced in your email box.

Customer Service
Please feel free to contact us anytime, 24/7. We will be sure to answer all of your questions and meet your needs quickly. Call / text us at 770-568-8921, or email us at info@claribelskincare.com.

Low Flat Rate Shipping Worldwide
We offer low flat rate shipping: $3 in the US and $6 for all international orders. We ship USPS first class, and will provide you with a tracking number or customs declaration number when your order ships.

Fulfillment time
All orders are batched and shipped within 24 hours of placing your order - or the next business day.  

Returns & 100% Guarantee
We offer a no hassle guarantee with all of our products, if you're not completely satisfied with your purchase.   Please contact us direct for refund instructions.  

We Make Our Own Products
We prepare and package our products in house, and never out source. Batches are made fresh daily according to demand, and we never pull from an inventory. Our promise is that you will receive products that were made and shipped on the same day.  

One of a Kind 
Our products are formulated and prepared from scratch, using the highest quality ingredients available in the US, in combinations that no other company will offer.  While others will only give you one or two active ingredients in every product, we have stacked them carefully to infuse your skin with the very best of what nature and science has to offer.

Environmentally Safe & Earth Friendly
All of our materials are earth friendly and safe - from our packaging to our ingredients and they way they are prepared. Our products and ingredients are cruelty free and never tested on animals.  You can be absolutely certain we are doing everything possible to create eco friendly products.