Returns, Shipping, FAQ
Welcome to our Help Desk, where you'll find answers to most of your questions. Please do not hesitate to reach out and ask us anything that isn't noted here.
Frequently Asked Questions
Are your products cruelty free?
Yes all of our products are cruelty free. We absolutely love animals and would never harm them or test our products on them. Our products are tested on individuals that volunteer for our trials that we conduct on a regular basis.
What should I do if I receive the wrong product?
We’re really sorry for the inconvenience, but we'll make it right immediately. If you received a product different from the one that you ordered please contact us at email@example.com and we'll process your correct product right away.
Are there certain items that are non-refundable?
While we do offer a full refund on almost all of our products, we cannot offer a refund on our customizable products.
Do you offer refunds?
We do offer a full refund money back guarantee within 30 days of the receipt of your item. Reach us at firstname.lastname@example.org. If you live in the US you will receive a free return label. International customers can contact us for return instructions.
What is the benefit of joining the mailing list?
When you submit your email address, you can be first in line to find out about special sales, limited time offers, new product launches, and limited time product releases!
Shipping: Can I track my order?
Yes. Each order is completed with a tracking notification email sent to you the day your order is shipped. Reach out to us for that information if it’s gone to your junk folder or misplaced in your email box. All orders are shipping USPS first class mail.
Please feel free to contact us anytime, 24/7. We will be sure to answer all of your questions and meet your needs quickly. Call / text us at 770-568-8921, email us at email@example.com or simply click the chat button at the bottom right side of our website.
Free Shipping in the US / Low Flat Rate International
We offer free shipping in the US and low flat rate for international shipments (when we're not running a special discount). We ship USPS first class and will provide you with a tracking number or customs declaration number when your order ships.
All orders are freshly formulated and batched in house. Ship times vary depending on time of year, but generally orders are shipped in 1-3 business days.
We Produce Our Own Products
We prepare and package our products in our facility and never out source from another company. Batches are made to order and therefore never pulled from an inventory. Our promise is that you will receive products that were made and shipped on the same day.
One of a Kind
Our products are formulated and prepared from scratch, using the highest quality ingredients available in the US, in combinations that no other company will offer. While others will only give you one or two active ingredients in every product, we have stacked them carefully to infuse your skin with the very best of what nature and science has to offer.
Environmentally Safe & Earth Friendly
All of our materials are earth friendly and safe - from our packaging to our ingredients and the way they are prepared. Our products and ingredients are cruelty free and never tested on animals. You can be absolutely certain we are doing everything possible to create eco-friendly products.